FREE HAND-STRINGING ON EVERY RACQUET ✦ SHIPS IN 48H ✦ 100% AUTHENTIC ✦ STRUNG AT 24–26 LBS ✦FREE HAND-STRINGING ON EVERY RACQUET ✦ SHIPS IN 48H ✦ 100% AUTHENTIC ✦ STRUNG AT 24–26 LBS ✦FREE HAND-STRINGING ON EVERY RACQUET ✦ SHIPS IN 48H ✦ 100% AUTHENTIC ✦ STRUNG AT 24–26 LBS ✦FREE HAND-STRINGING ON EVERY RACQUET ✦ SHIPS IN 48H ✦ 100% AUTHENTIC ✦ STRUNG AT 24–26 LBS ✦FREE HAND-STRINGING ON EVERY RACQUET ✦ SHIPS IN 48H ✦ 100% AUTHENTIC ✦ STRUNG AT 24–26 LBS ✦FREE HAND-STRINGING ON EVERY RACQUET ✦ SHIPS IN 48H ✦ 100% AUTHENTIC ✦ STRUNG AT 24–26 LBS ✦FREE HAND-STRINGING ON EVERY RACQUET ✦ SHIPS IN 48H ✦ 100% AUTHENTIC ✦ STRUNG AT 24–26 LBS ✦FREE HAND-STRINGING ON EVERY RACQUET ✦ SHIPS IN 48H ✦ 100% AUTHENTIC ✦ STRUNG AT 24–26 LBS ✦

Refund policy

Returns & Refunds

This policy applies to orders placed with ShuttleYard, 10b Page Avenue, Bentley, Western Australia 6102.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Change of mind — 14 days

If you change your mind, you may return most items within 14 days of delivery, provided the item is:

  • unused and in its original condition, and
  • returned with its original packaging, tags, covers and any included accessories.

For change-of-mind returns, you are responsible for the cost of return postage. We recommend using a tracked service, as we cannot process a return we do not receive. Original shipping charges are not refunded on change-of-mind returns.

Hand-strung racquets

Every racquet is strung by hand in our Australian workshop at 24–26 lbs before it ships, as standard. Because a racquet that has been played with can no longer be sold as new, we cannot accept change-of-mind returns on a racquet that has been used. An unused racquet in its original condition can be returned under the 14-day change-of-mind terms above, strung or not.

This does not affect your rights if something is wrong with the item. If a strung racquet is faulty, damaged in transit, or not what you ordered, it is covered under the consumer guarantees described above — contact us and we will make it right.

Faulty, damaged or incorrect items

If an item arrives faulty, damaged, or is not what you ordered, contact us and we will cover the cost of returning it. Depending on the fault, you are entitled to a repair, replacement or refund in line with the Australian Consumer Law.

Please get in touch as soon as you notice the problem, and include photographs where you can — it usually lets us resolve things without a return trip.

Items we cannot accept back for change of mind

  • Racquets that have been played with (see above)
  • String, grips and grip tape once the packaging has been opened
  • Shuttlecocks once the tube has been opened
  • Footwear that has been worn outdoors or shows signs of court use

Again, this applies to change of mind only. Anything faulty is covered regardless.

How to start a return

Email infoshuttleyard@gmail.com with your order number and what you would like to return. We will confirm the return address and next steps before you send anything back — please do not post an item back without contacting us first.

Refunds

Once we receive and inspect your return, we will let you know the outcome. Approved refunds are issued to your original payment method. Your bank or card provider may take a further few business days to show the funds.