// SUPPORT
TALK TO
THE YARD
QUESTIONS ABOUT TENSION, FIT, AN ORDER, OR SOMETHING ELSE — WE READ EVERY MESSAGE OURSELVES.
// 02 — FREQUENTLY ASKED
HOW DOES HAND-STRINGING WORK?
PICK YOUR TENSION (18–34 LBS) AND GRIP SIZE ON ANY RACKET PAGE. WE STRING IT TO SPEC BEFORE IT SHIPS — NO PRE-STRUNG WAREHOUSE STOCK.
HOW LONG DOES SHIPPING TAKE?
EVERY RACKET SHIPS WITHIN 48 HOURS OF STRINGING. YOU'LL GET A TRACKING NUMBER THE MOMENT IT LEAVES THE WORKSHOP.
CAN I RETURN OR EXCHANGE A RACKET?
UNSTRUNG-CONDITION RETURNS ARE ACCEPTED WITHIN 14 DAYS. BECAUSE EVERY FRAME IS STRUNG TO YOUR SPEC, STRUNG RACKETS ARE FINAL SALE UNLESS FAULTY — EMAIL US AND WE'LL SORT IT OUT.
IS EVERYTHING 100% AUTHENTIC?
YES — EVERY FRAME IS SOURCED DIRECTLY FROM AUTHORISED BRAND CHANNELS. NO GREY-MARKET STOCK, EVER.