// SUPPORT
TALK TO
THE YARD
QUESTIONS ABOUT TENSION, FIT, AN ORDER, OR SOMETHING ELSE — WE READ EVERY MESSAGE OURSELVES.
// 02 — FREQUENTLY ASKED
HOW DOES HAND-STRINGING WORK?
EVERY RACQUET IS HAND-STRUNG BEFORE IT SHIPS, FREE, AT 24–26 LBS — THE RANGE THAT SUITS MOST CLUB PLAYERS. A FEW ENTRY-LEVEL FRAMES ARE RATED BELOW THAT AND ARE STRUNG TO THEIR OWN MAXIMUM INSTEAD. EACH RACQUET'S TENSION RATING IS LISTED IN ITS SPECIFICATIONS.
HOW LONG DOES SHIPPING TAKE?
ORDERS ARE TYPICALLY DISPATCHED WITHIN 48 HOURS, AND YOU'LL GET A TRACKING NUMBER THE MOMENT YOURS LEAVES US. STANDARD DELIVERY WITHIN AUSTRALIA IS $11, FREE ON ORDERS OF $120 OR MORE; EXPRESS IS $40. STANDARD INTERNATIONAL IS $25 TO SELECTED COUNTRIES. THE RATES FOR YOUR ADDRESS ARE ALWAYS SHOWN AT CHECKOUT.
CAN I RETURN OR EXCHANGE A RACQUET?
CHANGE-OF-MIND RETURNS ARE ACCEPTED WITHIN 14 DAYS IF THE RACQUET IS UNUSED AND IN ORIGINAL CONDITION, WITH RETURN POSTAGE AT YOUR COST. ONCE A RACQUET HAS BEEN PLAYED WITH, IT CAN ONLY BE RETURNED IF FAULTY — EMAIL US AND WE'LL SORT IT OUT. THIS DOESN'T AFFECT YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW.
WHERE ARE YOU BASED?
SHUTTLEYARD IS AN ONLINE-ONLY SHOP REGISTERED IN BENTLEY, WESTERN AUSTRALIA, SHIPPING AUSTRALIA-WIDE AND INTERNATIONALLY. RACQUETS ARE STRUNG BY HAND IN AUSTRALIA. THERE IS NO WALK-IN STOREFRONT, SO PLEASE EMAIL RATHER THAN VISITING.
IS EVERYTHING 100% AUTHENTIC?
YES — EVERY FRAME IS SOURCED DIRECTLY FROM AUTHORISED BRAND CHANNELS. NO GREY-MARKET STOCK, EVER.